HPSuite+ Support

We offer full telephonic and email support for you and your health practice staff. 

Frequently Asked Questions

Below we cover all your queries about the HPSuite+ automated healthcare management system. If you need any info that is not covered, contact us

Fees

No, there are no upfront costs. Just sign-up and you will be billed monthly.

Yes, there is a free 30-day trial to use the system. No, there are no costs before or after the trial.

There are no costs for setup and training. As a signed customer, you will have access to online training videos and telephonic support will be available.

The monthly fee is charged per practitioner with unlimited location. We allow for additional staff login accounts per practitioner subscription at no cost.

Billing

You will receive an invoice on the 15th of each month and your account will be debited on the 20th

No, unfortunately, only debit order payments will be accepted.

No, you can use HPSuite+ on a month to month basis.

Cancellations

Yes, there is a 30-day cancellation notice period.

Yes, all patient records can be exported and downloaded to your local computer at any time.

Data Security & POPI

HPSuite+ boasts exceptional security and high-level encryption on all its systems. The system was built for privacy and protection of the highest order. HP Suite+ will never use any practitioner or patient information in any way.

Yes, all our servers are securely backed-up daily.

Medical Aid

No, HP Suite+ is not designed to handle patient billing.

No, patient billing is not available.

Patient File Transfer

You can email your existing patients a link to complete the Patient Information Form or they can scan the QR code at the practice which will also take them to the Patient Information Form.

Yes, existing medical records can be uploaded to the patients digital file in PDF format with your own description.

Aftersales Support

Yes, we have telephonic and email assistance and you will have access to our online resources and manual.

Customisation

Yes, HPSuite+ was designed to make patients feel they are working directly with your practice. All your forms will have your own branding