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Crystal - Clinical Sentient Employee
Meet Crystal
Clinical Sentient Employee
Crystal is not a chatbot. She is a fully autonomous clinical sentient employee who can be called on anytime, across any channel, to do whatever you need - from drafting clinical notes to managing billing, scheduling, and patient communications. She learns, remembers, and improves every day.
Web Chat
Live Calls
WhatsApp
Voice Notes
Intelligent Routing & Reasoning
Intent Classification Engine
Understands what you need instantly — whether it's a lookup, a schedule change, or a clinical task — and routes it to the right action
Understands what you need instantly — whether it's a lookup, a schedule change, or a clinical task — and routes it to the right action
Multi-Step Reasoning
Tackles complex tasks by thinking through multiple steps, executing actions, and asking for approval when needed
Tackles complex tasks by thinking through multiple steps, executing actions, and asking for approval when needed
Always-On Reliability
Automatic failover ensures Crystal stays available even during peak demand — no downtime, no dropped requests
Automatic failover ensures Crystal stays available even during peak demand — no downtime, no dropped requests
Conversation Memory
Remembers your full conversation context so you never have to repeat yourself mid-session
Remembers your full conversation context so you never have to repeat yourself mid-session
Instant Responses
Quick replies to greetings and simple questions — no waiting for the full AI to spin up
Quick replies to greetings and simple questions — no waiting for the full AI to spin up
Clinical Intelligence
AI Scribe
Talk through your consultation naturally — Crystal writes your SOAP notes for you and picks up vitals like BP, heart rate, temperature, and oxygen levels automatically
Specialty-Aware Billing Suggestions
Crystal reads your consultation and suggests the right billing codes, diagnosis codes, and modifiers for your specialty — no manual lookups
Sentience Lens (Visual Intelligence)
Upload an X-ray, lab report, or clinical photo — Crystal analyzes it, flags anything unusual, and writes a summary for you
OCR Intake Scanner
Point your camera at an ID or medical aid card — patient details are captured instantly, no typing required
Memory & Learning
Self-Improving Intelligence
Crystal learns from every interaction, building short-term and long-term knowledge that you can review and approve
Crystal learns from every interaction, building short-term and long-term knowledge that you can review and approve
Personal Preferences
Learns each user's habits, preferences, and communication style — and remembers them permanently
Learns each user's habits, preferences, and communication style — and remembers them permanently
Practice Memories
Your practice rules, billing preferences, and standard procedures — known by Crystal across every doctor in your team
Your practice rules, billing preferences, and standard procedures — known by Crystal across every doctor in your team
Daily Introspection
Every night Crystal reviews the day's interactions and teaches herself how to serve your practice better
Every night Crystal reviews the day's interactions and teaches herself how to serve your practice better
Voice & Personality
10 Native Voice Options
Aoede, Kore, Leda, Zephyr, Despina, Erinome, Puck, Charon, Fenrir, Orus
Aoede, Kore, Leda, Zephyr, Despina, Erinome, Puck, Charon, Fenrir, Orus
Voice Note Replies
Crystal sends you back actual voice notes on WhatsApp — like texting a real colleague who talks back
Crystal sends you back actual voice notes on WhatsApp — like texting a real colleague who talks back
Configurable Personality
Tailor Crystal's tone and communication style for each channel — professional in chat, warm on calls, concise on WhatsApp
Tailor Crystal's tone and communication style for each channel — professional in chat, warm on calls, concise on WhatsApp
Live Call Gateway
Real-time voice conversations with Crystal — full call transcripts saved automatically and she'll check in if you go quiet
Real-time voice conversations with Crystal — full call transcripts saved automatically and she'll check in if you go quiet
Expandable Skill Set
Crystal's capabilities grow over time — new skills can be added, each with its own approval rules and channel availability
Crystal's capabilities grow over time — new skills can be added, each with its own approval rules and channel availability
Performance Monitoring
Full visibility into Crystal's response times and task completion — ensuring she's always performing at her best
Full visibility into Crystal's response times and task completion — ensuring she's always performing at her best
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Electronic Health Records
Everything you need to run a paperless practice — from patient intake to clinical notes, prescriptions, vitals, voice dictation, and digital signatures.
Patient Management
Full Patient Registration
Capture everything in one screen — ID, contact details, and address with smart auto-complete
Capture everything in one screen — ID, contact details, and address with smart auto-complete
Medical Aid Enrollment
Link patients to their medical aid scheme, plan, and dependant details in seconds
Link patients to their medical aid scheme, plan, and dependant details in seconds
Allergies & Chronic Conditions
Track allergies by severity and manage chronic conditions — Crystal flags conflicts before you prescribe
Track allergies by severity and manage chronic conditions — Crystal flags conflicts before you prescribe
Family Grouping
Link family members together so Crystal has full household context across patients
Link family members together so Crystal has full household context across patients
Bulk Patient Import
Moving from another system? Upload your patient list from a spreadsheet — duplicates are caught automatically
Moving from another system? Upload your patient list from a spreadsheet — duplicates are caught automatically
Clinical Consultations
SOAP Documentation
Write your clinical notes the way you were trained — Subjective, Objective, Assessment, Plan — with full formatting tools
Vitals Tracking
Record blood pressure, heart rate, temperature, oxygen, weight and height — see trends over the last 10 visits at a glance
Prescription Management
Search medicines by name, set dosage instructions, check for drug interactions, and track refills — all in one place
Clinical Notes
Write free-form notes with smart templates — everything auto-saves so you never lose work, even if your connection drops
Media, Voice & Drawings
Medical Image Upload
X-rays, CT scans, clinical photos, pathology reports with AI analysis
X-rays, CT scans, clinical photos, pathology reports with AI analysis
Image Annotation
Freehand drawing and annotation on medical images with pencil tool
Freehand drawing and annotation on medical images with pencil tool
Live Dictation
Just talk — your words appear as typed text. Say "new line" or "period" and it formats automatically. No extra software needed
Just talk — your words appear as typed text. Say "new line" or "period" and it formats automatically. No extra software needed
Voice Memo Recording
Record voice memos with a visual sound wave display — saved straight to the patient's file
Record voice memos with a visual sound wave display — saved straight to the patient's file
Clinical Drawings
Draw directly on screen — sketch anatomical diagrams, mark areas of concern, and save to the patient's record
Draw directly on screen — sketch anatomical diagrams, mark areas of concern, and save to the patient's record
Digital Signatures
Sign documents digitally with your finger or stylus — no printing, no scanning
Sign documents digitally with your finger or stylus — no printing, no scanning
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Billing & Financial Management
From creating invoices to tracking payments, managing your medicine stock, and seeing exactly how your practice is performing financially.
Invoice Management
Create invoices manually or let the system generate them automatically — track every invoice from draft to paid, and print professional PDFs
Billing Code Library
Search procedures, medicines, and diagnosis codes by name or number — set your own prices and the system finds matches even if you misspell
Multi-Code Invoicing
Add procedures, medicines, diagnoses, and custom items all on one invoice — the system handles the complexity behind the scenes
Payment Processing
Accept cash, card, bank transfer, or medical aid — or split payments across methods. Receipts are generated automatically
Billing Intelligence
See your revenue at a glance — how much you've billed, what's outstanding, which claims succeeded, and filter by any date range or status
Inventory & Stock
Track your medicine and product stock per location — get alerts when supplies run low and import your full catalog from a spreadsheet
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MediKredit Medical Aid Claims
Submit claims to medical aids electronically, check patient eligibility in real-time, reverse claims when needed, and automatically reconcile payments when the money comes in.
Real-Time Eligibility Check
Instantly verify if a patient's medical aid is active, which plan they're on, and whether their details match — before you even start the consultation
One-Click Claim Submission
Submit complete claims straight from the invoice — the system sorts out procedures, medicines, modifiers, and diagnosis codes for you
Claim Reversal
Made a mistake? Reverse a submitted claim with one click — the original invoice and patient details are preserved
ERA Remittance Processing
Automatic remittance file processing with payment reconciliation, shortfall detection, and staff notifications
Adjudication Processing
See exactly what the medical aid approved, what they're paying per item, what the patient owes, and whether the payment is full or partial
Multi-Location Credentials
Each clinic location can have its own MediKredit credentials and billing entity — claims route automatically
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Communications Engine
Reach your patients and team through every channel — WhatsApp, SMS, Email, push notifications, and built-in team chat. All from one place.
WhatsApp Business
Send appointment reminders, documents, and voice notes to patients on WhatsApp — directly from the platform
SMS
Send individual or bulk SMS to patients — use ready-made templates, schedule sends, and track delivery
Email
Beautiful email composer with your contact book, patient files, and invoice PDFs ready to attach — fully compliant with privacy regulations
Web Push Notifications
Send instant notifications to individual users, teams, or your entire practice — works on all devices including iOS
Internal Secure Chat
Chat with your team like WhatsApp — share files, see who's online, and even pull Crystal into the conversation for help
Smart Notification Engine
Every important event triggers the right notification on the right channel — and each user controls how they want to be reached
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Appointment Management
Visual Calendar
See your full schedule at a glance — filter by doctor, location, or date range with colour-coded appointments per practitioner
Drag-and-Drop Rescheduling
Drag an appointment to a new time — done. Set your slot durations to match how you work
Online Booking Requests
Patients request bookings online — you approve or decline from your dashboard
Automated Reminders
Patients get automatic reminders via SMS, Email, or WhatsApp — reducing no-shows without lifting a finger
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Practice Management
Practice Configuration
Set up your practice details, registration numbers, logo, colours, currency, and working hours — make it yours
Multi-Provider Management
Add every doctor, specialist, and therapist in your practice — each with their own profile, specialty, and access level
Multi-Location Management
Run multiple clinic locations from one account — each with its own stock, billing details, and settings
User & Role Management
Control exactly what each staff member can see and do — from reception to admin to senior practitioner
Staff & Task Management
Assign tasks to staff, manage leave, track calendar events, and get an automatic daily summary every morning
Case Management
Group related patients into cases — track progress, attach documents, and archive when complete
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SaaS Platform & Subscriptions
Subscription Lifecycle
Pick a plan that fits, upgrade or downgrade anytime with fair billing, and try everything free for 21 days
Payment Processing
Pay by card, debit order, bank transfer, or internationally via Stripe — whatever works for your practice
Dynamic Pricing Engine
Pricing scales with your practice — add practitioners, locations, and resources as you grow
Resource Usage Tracking
Visual gauges show exactly how much of your plan you've used — with alerts if you're approaching limits
SaaS Billing
Your subscription invoices are generated automatically — download PDFs, view your full payment history, and export statements
Public Proposal Generator
Get a custom pricing proposal instantly based on your practice size and needs
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Partner & Reseller Program
Partner Portal
Your own dashboard to manage referred practices, track commissions, and grow your reseller business
Lead Pipeline CRM
Track every prospect from first contact to closed deal — your leads are private to you
Marketing Studio
Professional email templates, branded proposal PDFs, and custom QR codes — everything you need to pitch HPSuite+
Partner Tier Administration
Different partner levels with increasing benefits — grow your tier as you bring on more practices
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Mobile App Experience
Installable App
Install HPSuite+ on your phone or tablet like a real app — works even when your connection is spotty
Touch-Optimized UX
Swipe between tabs, pull down to refresh, and navigate with the same gestures you use on your favourite apps
Personalization
Make text bigger or smaller to suit your eyes, switch to dark mode for late-night charting, and everything adapts to your screen size
iOS Native Integration
Full iPhone and iPad support — looks and feels like a native app with a clean, immersive full-screen experience
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Reporting & Analytics
Practice Dashboard
One screen showing everything that matters — today's appointments, your finances, pending tasks, and key performance numbers
Financial Reports
See your revenue trends, payment patterns, and how well your claims are performing over any time period
Claims Reporting
Drill into every claim submitted — filter by status, date, or patient and see the full payment history
Activity Reports
Track what your team is doing — who completed what, when, and how productive each staff member has been
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Security, Compliance & Infrastructure
Centralized Authentication
Every action is verified and locked to your practice — no other practice can ever see your data, period
Healthcare Compliance
Fully compliant with South African healthcare regulations, the POPI Act, and international data protection standards
Data Protection
Military-grade encryption and obfuscation on all patient references — your data stays yours
Secure Session Management
Persistent login with secure token management and complete session cleanup on logout
Role-Based Access Control
Granular permission system ensuring each staff member only sees and does what they're authorized to
Automated Background Tasks
Reminders, invoice generation, remittance processing, financial health checks, and staff digests — all run automatically
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Signup, Onboarding & Support
Self-Service Signup
Sign up in minutes — choose your plan, see your price, and get started immediately
21-Day Free Trial
Take HPSuite+ for a full 21-day test drive — every feature unlocked, no credit card required
Support Hub
Need help? Chat with our team live, submit a support ticket, or browse the help centre — we're here when you need us
Help Manual & Medicine Database
Built-in guides for every feature, plus a complete South African medicine database for quick lookups