The world’s most comprehensive all-in-one AI-driven Practice Management, EHR, EMR, Billing, Medical Aid Claims & Multi-Channel Communications platform — powered by Crystal, your Clinical Sentient Employee.
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Crystal is not a chatbot. She is a fully autonomous clinical sentient employee who can be called on anytime, across any channel, to do whatever you need — from drafting clinical notes to managing billing, scheduling, and patient communications. She learns, remembers, and improves every day.
Understands what you need instantly — whether it's a lookup, a schedule change, or a clinical task — and routes it to the right action
Tackles complex tasks by thinking through multiple steps, executing actions, and asking for approval when needed
Automatic failover ensures Crystal stays available even during peak demand — no downtime, no dropped requests
Remembers your full conversation context so you never have to repeat yourself mid-session
Quick replies to greetings and simple questions — no waiting for the full AI to spin up
Talk through your consultation naturally — Crystal writes your SOAP notes for you and picks up vitals like BP, heart rate, temperature, and oxygen levels automatically
Crystal reads your consultation and suggests the right billing codes, diagnosis codes, and modifiers for your specialty — no manual lookups
Upload an X-ray, lab report, or clinical photo — Crystal analyzes it, flags anything unusual, and writes a summary for you
Point your camera at an ID or medical aid card — patient details are captured instantly, no typing required
Crystal learns from every interaction, building short-term and long-term knowledge that you can review and approve
Learns each user's habits, preferences, and communication style — and remembers them permanently
Your practice rules, billing preferences, and standard procedures — known by Crystal across every doctor in your team
Every night Crystal reviews the day's interactions and teaches herself how to serve your practice better
Choose from 10 distinct voice personalities — Aoede, Kore, Leda, Zephyr, Despina, Erinome, Puck, Charon, Fenrir, Orus
Crystal sends you back actual voice notes on WhatsApp — like texting a real colleague who talks back
Tailor Crystal's tone and communication style for each channel — professional in chat, warm on calls, concise on WhatsApp
Real-time voice conversations with Crystal — full call transcripts saved automatically and she'll check in if you go quiet
Crystal's capabilities grow over time — new skills can be added, each with its own approval rules and channel availability
Full visibility into Crystal's response times and task completion — ensuring she's always performing at her best
Everything you need to run a paperless practice — from patient intake to clinical notes, prescriptions, vitals, voice dictation, and digital signatures.
Capture everything in one screen — ID, contact details, and address with smart auto-complete
Link family members together so Crystal has full household context across patients
Record blood pressure, heart rate, temperature, oxygen, weight and height — see trends over the last 10 visits at a glance
Just talk — your words appear as typed text. Say "new line" or "period" and it formats automatically
Link patients to their medical aid scheme, plan, and dependant details in seconds
Moving from another system? Upload your patient list from a spreadsheet — duplicates are caught automatically
Search medicines by name, set dosage instructions, check for drug interactions, and track refills — all in one place
Draw directly on screen — sketch anatomical diagrams, mark areas of concern, and save to the patient's record
Track allergies by severity and manage chronic conditions — Crystal flags conflicts before you prescribe
Write your clinical notes the way you were trained — Subjective, Objective, Assessment, Plan — with full formatting tools
X-rays, CT scans, clinical photos, pathology reports with AI analysis
Sign documents digitally with your finger or stylus — no printing, no scanning
From creating invoices to tracking payments, managing your medicine stock, and seeing exactly how your practice is performing financially.
Create invoices manually or let the system generate them automatically — track every invoice from draft to paid, and print professional PDFs
Accept cash, card, bank transfer, or medical aid — or split payments across methods. Receipts are generated automatically
Search procedures, medicines, and diagnosis codes by name or number — set your own prices and the system finds matches even if you misspell
See your revenue at a glance — how much you've billed, what's outstanding, which claims succeeded, and filter by any date range or status
Add procedures, medicines, diagnoses, and custom items all on one invoice — the system handles the complexity behind the scenes
Track your medicine and product stock per location — get alerts when supplies run low and import your full catalog from a spreadsheet
Submit claims to medical aids electronically, check patient eligibility in real-time, reverse claims when needed, and automatically reconcile payments when the money comes in.
Instantly verify if a patient's medical aid is active, which plan they're on, and whether their details match — before you even start the consultation
Automatic remittance file processing with payment reconciliation, shortfall detection, and staff notifications
Submit complete claims straight from the invoice — the system sorts out procedures, medicines, modifiers, and diagnosis codes for you
See exactly what the medical aid approved, what they're paying per item, what the patient owes, and whether the payment is full or partial
Made a mistake? Reverse a submitted claim with one click — the original invoice and patient details are preserved
Each clinic location can have its own MediKredit credentials and billing entity — claims route automatically
Reach your patients and team through every channel — WhatsApp, SMS, Email, push notifications, and built-in team chat. All from one place.
Send appointment reminders, documents, and voice notes to patients on WhatsApp — directly from the platform
Send instant notifications to individual users, teams, or your entire practice — works on all devices including iOS
Send individual or bulk SMS to patients — use ready-made templates, schedule sends, and track delivery
Chat with your team like WhatsApp — share files, see who's online, and even pull Crystal into the conversation for help
Beautiful email composer with your contact book, patient files, and invoice PDFs ready to attach — fully compliant with privacy regulations
Every important event triggers the right notification on the right channel — and each user controls how they want to be reached
See your full schedule at a glance — filter by doctor, location, or date range with colour-coded appointments per practitioner
Patients get automatic reminders via SMS, Email, or WhatsApp — reducing no-shows without lifting a finger
Drag an appointment to a new time — done. Set your slot durations to match how you work
Patients request bookings online — you approve or decline from your dashboard
Set up your practice details, registration numbers, logo, colours, currency, and working hours — make it yours
Control exactly what each staff member can see and do — from reception to admin to senior practitioner
Add every doctor, specialist, and therapist in your practice — each with their own profile, specialty, and access level
Assign tasks to staff, manage leave, track calendar events, and get an automatic daily summary every morning
Run multiple clinic locations from one account — each with its own stock, billing details, and settings
Group related patients into cases — track progress, attach documents, and archive when complete
Pick a plan that fits, upgrade or downgrade anytime with fair billing, and try everything free for 21 days
Visual gauges show exactly how much of your plan you've used — with alerts if you're approaching limits
Pay by card, debit order, bank transfer, or internationally via Stripe — whatever works for your practice
Your subscription invoices are generated automatically — download PDFs, view your full payment history, and export statements
Pricing scales with your practice — add practitioners, locations, and resources as you grow
Get a custom pricing proposal instantly based on your practice size and needs
Your own dashboard to manage referred practices, track commissions, and grow your reseller business
Different partner levels with increasing benefits — grow your tier as you bring on more practices
Track every prospect from first contact to closed deal — your leads are private to you
Professional email templates, branded proposal PDFs, and custom QR codes — everything you need to pitch HPSuite+
Install HPSuite+ on your phone or tablet like a real app — works even when your connection is spotty
Full iPhone and iPad support — looks and feels like a native app with a clean, immersive full-screen experience
Swipe between tabs, pull down to refresh, and navigate with the same gestures you use on your favourite apps
Make text bigger or smaller to suit your eyes, switch to dark mode for late-night charting, and everything adapts to your screen size
One screen showing everything that matters — today's appointments, your finances, pending tasks, and key performance numbers
Track what your team is doing — who completed what, when, and how productive each staff member has been
See your revenue trends, payment patterns, and how well your claims are performing over any time period
Drill into every claim submitted — filter by status, date, or patient and see the full payment history
Every action is verified and locked to your practice — no other practice can ever see your data, period
Persistent login with secure token management and complete session cleanup on logout
Fully compliant with South African healthcare regulations, the POPI Act, and international data protection standards
Granular permission system ensuring each staff member only sees and does what they're authorised to
Military-grade encryption and obfuscation on all patient references — your data stays yours
Reminders, invoice generation, remittance processing, financial health checks, and staff digests — all run automatically
Sign up in minutes — choose your plan, see your price, and get started immediately
Built-in guides for every feature, plus a complete South African medicine database for quick lookups
Take HPSuite+ for a full 21-day test drive — every feature unlocked, no credit card required
Need help? Chat with our team live, submit a support ticket, or browse the help centre — we're here when you need us
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